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Customer Support Team Leader at Satellite Office
Pasig, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Team Leadership, Performance Review, Training, Efficiency Improvement, Customer Escalation Management, Motivation, Positive Work Environment, Technical Knowledge, Complaint Resolution, Administration Tasks, Reporting, Team Meetings, Customer Experience Improvement, Communication, Problem Solving

Industry

Outsourcing and Offshoring Consulting

Description
Role Description and Responsibilities LEADERSHIP Review each team member’s performance in their emails & live chats Suggest improvements to individual team members written responses Provide weekly reporting on individual and team performance Train new Customer Service Representatives Improve efficiency levels of individuals & the team Lead team meetings Suggest and develop improvements to customer experience Deal with customer escalations via email and phone when required Motivate & inspire the team Create a positive & fun working environment Required Skills and Qualifications CUSTOMER SERVICE Respond to customer inquiries via phone and email, in a prompt, courteous and professional manner. Conduct standard administration tasks such as actioning the inbox, allocating and closing cases and keeping reports. Professionally managing any escalations to the frontline supervisor. Remain up to date on current technical information and training. Manage and resolve customer complaints as required, ensuring action is taken within the business to avoid similar issues in future.
Responsibilities
The Customer Support Team Leader is responsible for reviewing team performance, training new representatives, and leading team meetings. They will also handle customer escalations and work to improve the overall customer experience.