Customer Support Team Leader at Serco Plc

, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

30230.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervising Staff, Communication Skills, Initiative, Self Motivation, Attention to Detail, Customer Focus, Health and Safety Awareness, Risk Assessment Awareness, Team Working, Training, Housekeeping Knowledge, Domestic Services Management, Stock Control, Hygiene Standards, Relationship Building, Problem Solving

Industry

Facilities Services

Description

Customer Support Team Leader Forth Valley Royal Hospital, Larbert, FK5 4EB Full time – 36.2 hours per week – Monday to Friday Salary - £28,011.00 - £30,230.00 depending on experience, plus Serco benefits. Main Purpose: The purpose of the job will be to provide support to the housekeeping and/or domestic teams within own area. Effectively deploy staff and resources to ensure a high quality of service delivery. Ensure hygiene standards within the domestic and catering environment are monitored and maintained. Assist the Customer Support Manager in areas relevant to training and experience. Main Accountabilities: Undertake a full and comprehensive range of domestic and/or housekeeping duties in the working area Responsible for delivery of Domestic services within the Departments Customer satisfaction and relationship building Effective communication with all levels of staff To direct and assist Domestic and Housekeeping staff within the Departments To control and monitor staff performance of duties Manage absenteeism and arrange cover as necessary Ensure staff are aware of roles and responsibilities Provide staff training Have knowledge of all current Hygiene and Health and Safety legislation and ensure staff are fully inducted. Ensure compliance with operational policies on H&S, COSHH and other statutory legislation. Report hazards Responsible for stock control checks and suitable storage of materials in line with Health and Safety and COSSH. Assist in investigations under the control of the Customer Support Manager Prepare payroll data for Customer Support Manager authorisation Conduct return to work interviews. Deputise when Customer Support Manager not on site. Carry out housekeeping and/or domestic tasks as required. What you will need for the role: Supervising other staff, monitoring work standards and team working essential. Institute of Leadership and Management, level 2 (ILM) Good communication skills. Shows initiative and self motivation. Awareness of service image. Physically fit Energetic. Friendly. Reliable. Prepared to work unsociable hours. Attention to detail. Risk Assessment awareness Flexible attitude to working times and methods. Customer focus Numerate/literate. BICSc training and assessor certificates Health and Safety Awareness Site Orientation and Corporate Induction Customer care Fire Safety What we offer Up to 6% contributory pension scheme. 25 days annual leave plus bank holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. Interesting and enjoyable work. Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Responsibilities

The Customer Support Team Leader will provide support to the housekeeping and domestic teams, ensuring high-quality service delivery and hygiene standards. They will also assist the Customer Support Manager in training and managing staff performance.