JOIN US AND EXPERIENCE BUNNINGS FROM THE OTHER SIDE OF THE COUNTER!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

YOU’LL BE PART OF A WORKPLACE WHERE YOU’LL FEEL LIKE YOU BELONG.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. If you have the experience, skills and a passion to grow but don’t necessarily nail every single point in the job description, please still apply. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.

ABOUT US

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.
By joining our passionate and diverse team, you’ll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today.
Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

ABOUT THE ROLE:

We are looking for casual Customer Support Team Members who will report to the Customer Support Team Leader and will be responsible for providing best service, guidance, and support.
An ideal candidate will create a positive c ustomer e xperience to retail customer s throughout their online purchasing experience via the Bunnings website and will focus on its continual improvement by promptly identifying and resolving arising issues .
This role will liaise with a range of stakeholders to ensure a smooth service experience for all customer groups using the Bunnings digital platform.

WHEN YOU’RE READY TO GIVE THIS OPPORTUNITY A RED HOT GO, ALL YOU’LL NEED TO DO IS:

• Submit an application and complete an online chat interview (20 minutes)
• If successful, next step includes an online video interview (15 minutes)
• If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)

To be successful in this role you will need:

• Exposure to Call Logging Software ( advantageous )
• Product knowledge specific to special orders range ( advantageous )
• Sound interpersonal skills along with the ability to communicate with various internal and external stakeholders .
• Time and priority management skills, ability to work to deadlines
• A passion for customer service and a friendly and helpful manner
• Confident in the use of PCs and basic knowledge of Microsoft Office
• The ability to manage enquiries via the following channels: Phones, email, social media and live chat
• The ability to work a rotation roster including weekends