Customer Support Team Member

at  Bunnings

At Bunnings, you’ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

About the role:

• Manage inbound customer queries via phone, email, live chat and social media
• Maintain and exceed consistent KPI’s.
• Manage orders post-sale including supplier follow up, customer service, order fulfilment and delivery
• Build strong supplier, customer, and stakeholder relationships
• Develop an extensive understanding of product sourcing and pricing.
• Flexibility with rosters is a must as we work across 7 days from 6am to 9pm AEST including Public Holidays.

You’ll need:

• Call/Contact Centre experience is preferred but not required.
• A passion for customer service and a friendly and helpful manner
• Attention to detail and care for follow up
• The ability to operate in a fast paced, growing environment
• Time and priority management skills, ability to work to deadlines
• Confident in the use of PCs, basic knowledge of Microsoft Office and a minimum of 40 wpm typing speed.

• Manage inbound customer queries via phone, email, live chat and social media
• Maintain and exceed consistent KPI’s.
• Manage orders post-sale including supplier follow up, customer service, order fulfilment and delivery
• Build strong supplier, customer, and stakeholder relationships
• Develop an extensive understanding of product sourcing and pricing.
• Flexibility with rosters is a must as we work across 7 days from 6am to 9pm AEST including Public Holidays