Are you looking for an opportunity to join a successful and growing company? Do you have a passion for giving great customer service? Would you like to start your journey on a career path with great opportunities for development?
Gap Plastics Blackburn has an opportunity to increase its Customer Support Team.
Working in the Customer Support Team we are looking for a customer service focused individual who can take on the responsibility for customers’ orders and general enquiries coming into the site.

WHAT OUR PEOPLE SAY:

“I am really loving my time here at GAP! The business has grown over the past few years and I am looking forward to see where we will be in the next few years. I enjoy everything about my job, the work culture is amazing and there is always somebody there if you ever need anything. I would recommend GAP to anybody in a heartbeat.”
“Since starting at GAP the business has continuously grown which meant the staff have progressed and grown with the company. The owners are great and kept it a family run place to work - no one is just a number.”
“GAP is a fun and inspiring place to work. The business has grown fast over the years so there is a real buzz around the place. Personally, I think if you work hard you will be rewarded, they have always supported me through hard times, it’s like a family not just a work place!”

• Manage customer orders through our system, liaising with internal stakeholders.
• Answering customer and internal stake holder’s requests regarding our products.
• Co-ordinating orders sent through to production through to by batching effectively and efficiently.
• Working to internal deadlines and cut-offs, and to achieving company KPI’s.
• Demonstrating a caring, can do attitude, as well as being friendly, helpful, showing empathy and value of the customer
• Ensuring that customers are kept informed of the progress of their order or issues.
• Communicating with customers and colleagues via e-mail and telephone.
• Keeping up to date records of customer issues and resolutions.