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Customer Support Technician at Curve Dental

Provo, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Omni-Channel Support, Chat Support, Phone Support, Email Support, Remote Session, Troubleshooting, Multi-tasking, Internal Collaboration, External Collaboration, Product Specialist, Critical Thinking, Self Management, Prioritization, Time Management, Fast-Paced Environment

Industry

Software Development

Description

Job Overview: Product specialist for our applications for dental offices. (Tier 1) Providing support via chat, email, talk, remote session(s) (multi tasking required) Day to Day Operations: Omni-Channel Support (Chat, Phone, and Email) Internal collaboration with support, training, and billing departments External collaboration with client's IT services/third parties Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.) Individual and Team-Based Problem Solving Working with Tier 2/Escalation Support Representative Connecting to clients via remote software Required Experience: Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators. Ability to multi-task efficiently (providing multi-channel support simultaneously) Critical thinking/Troubleshooting Self Manage Workload (Prioritization, Time Management) Ability to be self-directed, prioritize tasks, and organize overall workload. Ability to work effectively in a fast-paced environment Provide accurate and quick support Preferred Experience: Technical Support Background (2 years of customer service experience preferred) Understanding of Windows Operating System(s) Previous High Pace Work Experience Experience with Multi-Channel Support

Responsibilities

This role involves providing Tier 1 product specialist support for dental office applications via multiple channels including chat, phone, and email, while multitasking effectively. Key duties include internal collaboration with support teams and external engagement with clients for troubleshooting and updates.