Customer Support Technician I at Applied Materials

Yokkaichi, , Japan -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Preventative Maintenance, Technical Diagnostics, Customer Service, Kit Management, Clean Room Protocols, Analytical Skills, Safety Compliance, Hand and Power Tools

Industry

Semiconductor Manufacturing

Description

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Location: Yokkaichi,JPN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed. Assists senior engineers with corrective maintenance as needed. Disassembles, cleans and rebuilds kits as part of kit management quality. Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers. Able to diagnose and resolve basic technical problems. Strives to perform established BKM’s. Follows all IP guidelines. Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area. Complies with all safety procedures and consistently demonstrates safety as a value. Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. Functional Knowledge Applies basic analytical skills or scientific methods or operational processes to perform straightforward activities Business Expertise Understands how the assigned duties relate to others in the team and how the team integrates with others Leadership Has no supervisory responsibilities Problem Solving Uses standard operating procedures or scientific methods to guide own work and solve standard problems Impact Impacts own work Interpersonal Skills Uses communication skills to exchange information Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. Cookies are small text files stored on your device that help the website function correctly. Our website uses only cookies that are strictly necessary to operate and to provide services explicitly requested by the user. These cookies cannot be switched off in our systems and do not track browsing behavior or collect data for analytics, advertising, or marketing purposes.

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Responsibilities

Perform Tier I procedures, preventative maintenance, and wet-cleans on semiconductor equipment. Assist senior engineers with corrective maintenance and resolve basic technical problems while maintaining professional customer relations.