Customer Support Technician II (T2)

at  Applied Materials

FUNCTIONAL KNOWLEDGE

• Has developed analytical skills and application of scientific methods to perform a variety of activities

INTERPERSONAL SKILLS

• Uses communication skills to exchange of information
  Qualifications

EDUCATION:

Associate’s Degree

YEARS OF EXPERIENCE:

2 - 4 Years

WORK EXPERIENCE:

Additional Information

• Performs standard Tier I procedures including wafer measurement.
• Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
• Disassembles, cleans and rebuilds kits as part of kit management quality.
• Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Able to diagnose and resolve basic technical problems.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.
• Complies with all safety procedures and consistently demonstrates safety as a value.