Job Summary: The Service Billing supports service operations by preparing and reviewing work orders for accurate pricing, materials, subcontractor invoices, customer PO information, and billing details. This role manages work orders through invoice readiness in D365, reviews documentation, and coordinates with Client Services and operations to resolve billing or invoice issues.

Responsibilities:

• Service work order preparation including processing subcontractor invoices, as well as verifying customer pricing for materials and labor.
• Final check of all work orders for data accuracy, status, and proper customer PO information.
• Updating and verification of D365 service alerts for client pricing and other client specific information.
• Reviewing notes to verify all materials noted as being used match materials being billed to client on work order.
• Support for client services and operational departments, assisting with presentations and document preparation for customer facing reports. 
• Following D365 company and department procedures.
• Responsible for all calls with a system status - Ready to Invoice.
• Coordination with Client Service Representatives, operational leadership, to assist customers with billing and or invoice revisions.

Required Qualifications:

• High school diploma or equivalent.
• 2+ years of experience in billing, invoicing, accounts receivable, service coordination, accounting support, or a similar administrative role.
• Experience reviewing work orders, invoices, purchase orders, pricing, or other billing-related documentation for accuracy.
• Strong attention to detail with the ability to identify and resolve discrepancies.
• Proficiency with Microsoft Office, particularly Excel, Outlook, and Word.
• Strong written and verbal communication skills with the ability to work effectively across accounting, operations, and customer-facing teams.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to travel occasionally to other locations within Canada.

Preferred Qualifications:

• Post-secondary education in Accounting, Finance, Business Administration, or a related field.
• 4+ years of experience in billing, invoicing, accounts receivable, service coordination, accounting support, or a similar administrative role.
• Experience with Microsoft Dynamics 365 (D365) or a comparable ERP/service management system.
• Previous experience in a service-based, construction, security, fire/life safety, or technical field-service environment.
• Experience processing subcontractor invoices and verifying labor, material, and customer-specific pricing.
• Experience working with service technicians, Client Service Representatives, or operational leadership.
• Experience researching and resolving customer billing discrepancies or invoice revisions.
• Intermediate Excel skills, including working with spreadsheets, formulas, filters, and data reconciliation.