Customer Support & Title Fulfillment Specialist at Managed Services

Santa Rosa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, System Management, Technical Support, Document Verification, Quality Control, Communication Skills, Multitasking, Organizational Skills, Team Collaboration, Problem Solving, Vehicle Records Research, Training Delivery, Order Shipment Preparation, Device Configuration, Phone System Management, Issue Escalation

Industry

Software Development

Description

We are seeking a dedicated Customer Support & Title Fulfillment Specialist to join our team. If you have a passion for technology and helping customers, driving efficiency, and having a tangible impact on customer satisfaction, this is the role for you! Responsibilities Customer Support & System Management: Provide outstanding customer service to resolve inquiries and concerns. Conduct follow-ups with customers to ensure satisfaction and issue resolution. Deliver system training to customers and team members. Research vehicle records efficiently and accurately. Obtain technical information by working with different state agencies. Monitor and report system issues, identifying areas for enhancements and escalating unresolved issues to appropriate teams. Title Fulfillment & Operations: Receive and verify documents in our Title Fulfillment Center. Accurately identify items on manifests and prepare order shipments. Inspect shipments for accuracy as part of quality control. Confirm orders arrive at their intended destinations to ensure client satisfaction. Technical Support Internal: Configure and set up internal devices to meet operational requirements. Manage phone system updates to maintain seamless communication. Collaborate with team members and interested stakeholders to ensure smooth operations. High school diploma or equivalent education required; college degree preferred. A minimum of 2 years of experience in technical and customer service roles, supply chain or warehouse experience, or equivalent skills. A collaborative team player with a positive and proactive attitude. Strong multitasking abilities and excellent organizational skills. Exceptional communication skills, both verbal and written. This is not a remote position - work location is in Santa Rosa, CA. Relocation package is available for a qualified candidate. Prior experience in the motor vehicle industry is a plus. Competitive salary Comprehensive medical insurance Paid vacation

Responsibilities

The specialist will provide outstanding customer service, resolve inquiries, and conduct follow-ups to ensure customer satisfaction. Additionally, they will manage title fulfillment operations and provide technical support for internal systems.