Customer Support | Travel | Remote at Destination Knot

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

65000.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Detail-Oriented, Tech-Savvy, Problem Solving, Booking Support, Travel Knowledge, Empathy

Industry

Travel Arrangements

Description

Customer Support – Travel Industry (Remote) Location: Remote – USA Based Schedule: Flexible | Part-Time or Full-Time Options About Us: We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions. Position Overview: We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. \n Key Responsibilities: Respond to customer inquiries via email, phone, and chat in a timely and professional manner Provide accurate information about travel bookings, itineraries, and policies Troubleshoot common client issues and escalate complex matters as needed Maintain up-to-date knowledge of supplier systems, policies, and procedures Follow up with clients to ensure satisfaction and support post-booking Log all communications accurately using internal systems Maintain high levels of professionalism and empathy Preferred Qualifications: Prior experience in customer service or the travel industry is a plus (but not required) Strong communication skills and ability to work independently Comfortable using online tools, booking portals, and CRM systems Tech-savvy with a quiet, professional home workspace Passionate about helping others and delivering great service Must be 18+ and authorized to work in the United States What We Provide: Full training and ongoing mentorship Travel agent certification (if desired) Access to travel discounts and perks Supportive online community and tools to help you succeed \n $20,000 - $65,000 a year \n 🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!

Responsibilities

The Customer Support Specialist will respond to customer inquiries via email, phone, and chat, providing accurate information about travel bookings and troubleshooting issues. They will also maintain up-to-date knowledge of supplier systems and follow up with clients to ensure satisfaction.