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Customer Support at Virtual Staff 365

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

0.0

Posted On

16 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Fraud Monitoring, Account Verification, CRM Systems, Google Workspace, Microsoft Office, Problem Solving, Organizational Skills, Communication Skills, Detail-Oriented, Self-Motivated, Reliability, Virtual Assistance, Administrative Tasks, Collaboration, Tech-Savvy

Industry

Outsourcing and Offshoring Consulting

Description

Our client is a growing international company that values professionalism, security, and a customer-first approach. They are looking for a Customer Support to join their remote team to assist in customer inquiries, manage account verifications, support fraud monitoring, and liaise with partners to ensure smooth business operations. Job Responsibilities: Respond to customer inquiries via email, live chat, and occasional video calls. Review and document fraud cases, escalating as needed to partners or law enforcement. Verify customer and business accounts to ensure compliance and security. Maintain and update records in CRM systems and spreadsheets. Collaborate with internal teams to resolve issues and support workflows. Perform ad hoc administrative tasks to support business operations. Minimum 2 years’ experience in customer support, virtual assistance, or administration. Strong written and spoken English communication skills. Detail-oriented with strong organisational and problem-solving skills. Experience in fraud monitoring/prevention is a plus. Tech-savvy and comfortable with tools such as Google Workspace, Microsoft Office, CRM systems (HubSpot, Salesforce, Zoho), and communication platforms (Slack, Zoom, MS Teams). Self-motivated, reliable, and able to work independently with minimal supervision. Permanent work-from-home set-up Dayshift (Australian business hours) Full Time HMO Annual leave Christmas Bonus equivalent to 1 month's wage (pro-rata)

Responsibilities

The Customer Support role involves responding to customer inquiries and managing account verifications. Additionally, the position includes supporting fraud monitoring and liaising with partners to ensure smooth business operations.