Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Support at Youtooz

Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

48000.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, E-commerce Platforms, Ticketing Systems, Shopify, WooCommerce, SquareSpace, Zendesk, Jira, Zoho, Social Media Support, Community Management, Attention To Detail

Industry

Manufacturing

Description

Responsibilities Providing customer support across multiple channels while maintaining our brand voice Resolving order-related issues, including address changes, refunds, lost shipments, and product defects Assisting with various internal operational and logistical tasks to ensure smooth support, release, and delivery of Youtooz Collectibles Engaging with our community on social media by responding to support inquiries and feedback Acting as a Youtooz brand ambassador Requirements +1 years of experience in customer support across multiple channels (email, chat, phone) Experience with high-volume & fast-paced customer support Proficient in e-commerce platforms (Shopify, WooCommerce, SquareSpace) Experience with ticketing systems (Zendesk, Jira, Zoho) Ability to work independently and efficiently Excellent attention to detail Passion for customer support and helping others Bonus Points Bachelor's Degree or higher Written fluency in additional languages Social Media Support experience (Twitter, Instagram, Reddit) Community Management experience Strong familiarity with Internet and pop culture

Responsibilities

Provide multi-channel customer support to resolve order issues and maintain brand voice. Engage with the community on social media and assist with internal operational and logistical tasks.