Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Svc Intermediate Analyst (Hybrid) at Citi

Olsztyn, Warmian-Masurian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Project Management, Organizational Skills, Risk Management, Written Communication, Verbal Communication, Stakeholder Influence, Investigative Skills, Analytical Skills, Client Relationships, Process Improvement, Coaching, Problem Solving, Time Management, Team Support, Quality Results

Industry

Financial Services

Description

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards Provide coaching and support to team and serve a point of contact for esclations Develop and maintain client portfolio through regular calls and face to face interaction, as needed Advise on and advocate the implementation of process improvement and reengineering to improve client experience Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives Relevant Customer service experience (business/financial environment) preferred Demonstrated project management and organizational skills to prioritize multiple tasks Proven self-reliance and accountability and ability to manage risk Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders Proven investigative and analytical skills Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Customer Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved in a timely manner. Provide coaching and support to the team while serving as a point of contact for escalations.