Customer Svc Intmd Analyst (Hybrid) at Citi

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transaction Management, Asset Servicing, Securities Lending, Project Management, Organizational Skills, Self-Reliance, Accountability, Risk Management, Communication, Client Relationships, Customer Service, Process Improvement, Analytical Skills, Coaching, Problem Solving, Reporting

Industry

Financial Services

Description

We're currently looking for a high caliber professional to join our team as Customer Svc Intmd Analyst (Hybrid) (Internal Job Title: Customer Svc Intmd Analyst - C11) based in Kuala Lumpur, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Coverage varies by country. We have a variety of programs that help employees balance their work and life. Relevant Transaction Management/Asset Servicing/Securities Lending (business/financial environment) preferred Demonstrated project management and organizational skills to prioritize multiple tasks Proven self-reliance and accountability and ability to manage risk Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results A career with us means joining a family of more than 230,000 dedicated people from around the globe. ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Customer Service ------------------------------------------------------ Time Type: ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards Provide coaching and support to team and serve a point of contact for escalations Develop and maintain client portfolio through regular calls and face to face interaction, as needed Inform clients about problems (system failures, market issues) and provide regular resolution updates Advise on and advocate the implementation of process improvement and reengineering to improve client experience Maintain knowledge of new market and regulatory requirements affecting client portfolio/base Escalate customer feedback, processing delays and errors appropriately Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives As a successful candidate, you'd ideally have the following skills and exposure:

Responsibilities

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally. Provide coaching and support to the team and serve as a point of contact for escalations.