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Customer Svrc Import/Export Specialist at Avient
Bo, Hòa Bình Province, Vietnam -
Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Import, Export, Customer Service, Compliance, Quoting, Regulatory Requirements, Decision Making, Team Leadership, Coordination, Ethics

Industry

Plastics Manufacturing

Description
The Customer Service Import-Export Specialist performs the duties of a Sr. Customer Service Representative in addition to being the department specialist on import / export items. The specialist serves customers (External/Internal) by independently supporting and providing compliance knowledge and experience to all ocean and air quoting, regulatory requirements, needing their areas of involvement and decision making. The CS Export/Import Specialist demonstrates a 'mastery' level of knowledge and skills and advises staff how to handle the business unit's international customers' account requests, concerns, suggestions and complaints with the highest level of service and support. The CS Export/Import Specialist is an integral member and consultant to all Avient Business Units, to ensure global market and OEM strategies are communicated and carried out. As an expert in the department, the CS Export/Import Specialist is knowledgeable in and coaches the CSR team on complex Import/Export matters (quotes, orders, custom regulations, etc.), and supports internal coordination efforts. As a representative of Avient Corporation, individuals in this position are required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics and values on a daily basis. Avient and customer information must be kept appropriately confidential. This position requires team leadership, independent decision making capabilities.   
Responsibilities
This specialist acts as the department expert for import/export matters, independently supporting external and internal customers with compliance knowledge for ocean and air quoting and regulatory requirements. They also serve as a consultant to business units, ensuring global strategies are communicated and executed while coaching the CSR team on complex international issues.