Customer Team Member at Co-op

Wheatley Hill, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

13.04

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Problem solving, Teamwork, Retail operations, Stock management, Cash handling, Flexibility, Interpersonal skills

Industry

Retail

Description

Customer Team Member Location: Quilstile Road , Wheatley Hill, DH6 3RF Pay: £13.04 per hour Contract: 12 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview. Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do * Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience * Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members * Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be * Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together * Support your local community – get involved in all kinds of activities and events! This job would suit people who have * A genuine care for the needs of customers and members * Great people skills, with the ability to build positive relationships with customers and colleagues * A positive approach to change and problem solving * The flexibility to work a range of different shifts Why Co-op? * 30% discount on all Co-op products in-store plus 10% discounts on all other brands * A pension scheme with up to 10% employer contributions * Stream– a money management app giving you access to a percentage of your pay as you earn it * 31 days of holiday (including bank holidays, pro rata for part time colleagues) * Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations * 24/7 employee assistance service * Full, paid training and dedicated support for your personal development and career progression * Rotas shared three weeks in advance and accessible on your phone * Cycle-to-work scheme Building an inclusive workplace We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date. #1

Responsibilities

You will provide friendly service to customers on the shop floor and tills while maintaining store standards. Additionally, you will assist with restocking shelves, cleaning, and supporting your colleagues to ensure a positive shopping experience.