PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.
If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you’ve come to the right place!
We make the dream possible. Be part of our dream team!

• Develop and improve Customer Service and Customer Success strategies tailored to market needs
• Monitor and act on team KPIs to enhance satisfaction, resolution time, and retention rates.
• Schedule and manage customer support services delivered through phone, email, and video chat channels
• Oversee order processing, including all payment-related activities and associated tasks
• Lead support functions addressing customer inquiries on technical product details, assembly and claims
• Identify trends and proactively adjust customer service practices
• Coach and support Associate, Professional, and Senior CSMs through regular feedback and performance reviews
• Lead onboarding and skill development to support team growth
• Foster a culture of ownership, empathy, and professionalism
• Manage escalated customer cases, ensuring consistent, high-quality outcomes
• Work cross-functionally with Sales, Customer Service, and Product to address root causes
• Maintain and evolve process documentation and success playbooks
• Launch and manage initiatives to reduce churn and boost satisfaction
• Run pilot projects and experiment with proactive customer engagement strategies
• Track and report on the impact of initiatives to leadership