CUSTOMER TECH SUPPORT ADVISOR

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services.
Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile on your face then we would love to find out more about you.
This role is based onsite at Willerby.

HERE’S WHY YOU’LL LOVE THIS ROLE…

• You’’ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services.
• Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems
• Deliver clear, professional guidance to customer through phone, or email. Assist in updating customers on the widespread issues
• Log all customer interactions, and outcomes in the system for visibility and follow-up

HERE’S WHY YOU’LL BE GREAT IN THIS ROLE…

• Ideally you will have experience working withing telecommunications or ISP environments
• Strong customer service skills
• A good understanding of broadband connectivity and basic network troubleshooting