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Customer Technical Support Specialist (Help Desk) at Enhanced Veterans Solutions, Inc.

, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Incident Tracking, BMC Remedy, ServiceNow, Help Desk, Customer Service, DoD, Federal, Ticket Resolution, Escalation, Active Secret Clearance, IAT Level II Certification, CompTIA Security+, CCNA Security

Industry

IT Services and IT Consulting

Description

Description EVS is seeking a Help Desk Customer Service Support Specialist to join us on a proposal effort**. The Customer Technical Support Specialist (Help Desk) provides Tier I/II support using tools such as BMC Remedy and ServiceNow. Responsibilities include troubleshooting user issues, tracking incidents, resolving trouble tickets, and escalating complex issues as necessary. Candidates must demonstrate two (2) years of experience providing technical support in Federal, DoD, or industry environments. Work is **not remote** and will be performed **on-site** at the Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA Employment would begin **upon contract award** Requirements Clearance: Active Secret Certification: IAT Level II (e.g., CompTIA Security+, CCNA Security, or equivalent) Work Location: On-site; not remote

Responsibilities

The Customer Technical Support Specialist provides Tier I/II support by troubleshooting user issues and resolving trouble tickets. Responsibilities also include tracking incidents and escalating complex issues as necessary.