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Customer Technical Support Specialist (NEN) at Bowhead
Dahlgren, VA 22485, USA -
Full Time

Start Date

Immediate

Expiry Date

28 Nov, 25

Salary

0.0

Posted On

28 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Active Directory, Defense, Maintenance, Operating Systems, Excel, Powerpoint, Outlook, Interpersonal Skills

Industry

Information Technology/IT

Description
Responsibilities
  • Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.
  • Assist users with data migrations whenever the user’s system is Tech Refreshed.
  • Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
  • Provide public folder management support (e.g., permission and administrator roles).
  • Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
  • Maintain and develop IT related procedures required to support the organization.
  • Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
  • Provide input for the preparation of a monthly progress and status report