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Customer Technology Lead at Nokia RD UK Limited

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Technical Leadership, Integration, Verification, Validation, Security, Infrastructure, OSS, Customer Negotiations, Risk Management, Quality Assurance, Technical Support, Network Evolution, Pre-sales, Technical Strategy, Third Party Coordination

Industry

Telecommunications

Description

The CTL manages selected complex projects where Nokia delivers a solution taking technical accountability as End-to-End owner, or for First-Off and large non-standard or cross organization solutions, or solutions with 3rd-Party involvement. The CTL leads and directs the technical functions: Analysis & Design, Integration, Verification & Validation, Security, Infrastructure and OSS. The projects are executed under Market Unit leadership based on the contracted scope and the CTL is fully accountable for the technical solution from design and integration up to acceptance and handover to operations reporting to Project Director who is owning the customer contract. For Market Services lead CRs, CTL takes the lead during pre-sales to put drive the offer process and in all customer clarifications leading upto the PO When involved during the GBC pre-sales phase, CTL brings the Customer network knowledge, defines the technical delivery strategy from requirements gathering until final acceptance and migration. Also, CTL contributes to third party partner (product/services) qualification and overall offer services cost estimation supporting both pre-sales and program director. The CTL leads the customer technical negotiations during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks. The CTL coordinates answers to unresolved technical issues, RCAs and sets up technical support processes, involving necessary engineering teams when required. The CTL is accountable for the verification of E2E Quality of Service and stability of the solution, ensuring that all project KPI’s are within contract definition. The CTL advises on customer network evolution and strives for project up-scopes. Job Description:

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Responsibilities

The Customer Technology Lead (CTL) manages complex projects, ensuring technical accountability from design to handover. They lead technical functions, coordinate project execution, and handle customer negotiations.