Posted Date
7/07/2025
Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Position Description: As a Customer Technology Service Desk Representative for Tech Admin, you’ll be instrumental in providing our clients with a seamless experience with McKesson’s products and services. Your role will involve entering and addressing billing inquiries, managing user accounts, and processing requests for our state-of-the-art applications and devices.
Current Need: We are seeking a dynamic Customer Technology Service Desk Representative to join our Technology Administration team.

Shift Time : 8:30 AM – 5:00 PMKey Responsibilities:

• Barcode Scanner Device Management: Handle equipment replacements, new requests, and test returned equipment.
• Billing Support: Offer expert assistance for billing entries and inquiries related to ORBITS and associated devices, ensuring timely and accurate resolutions.
• User and Account Management: Set up and deactivate accounts for OneTrack and the Biomed portal, maintaining an organized user account system.
• Account Moves: Manage account transitions during the Bill To Consolidation process, ensuring smooth transitions and accurate data.
• ScanManager Requests: Process and track new ScanManager requests, including label creation, with accuracy and timeliness.
• Shipping and Receiving: Oversee the shipping and receiving of devices and supplies for McKesson’s customer-facing applications.
• Data Entry: Accurately input and update customer information and service records into our database, ensuring high data integrity and consistency.

Minimum Requirements: Typically requires 1+ years of related experience.

Critical Skills:

• Strong problem-solving abilities and keen attention to detail
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize efficiently
• Familiarity with billing processes and user account management
• Experience with ORBITS, OneTrack, Biomed portal, and ScanManager is beneficial

Additional Knowledge & Skills:

• Customer service experience, including user instruction and resource coordination
• Active listening and comprehension skills to understand customer issues fully
• Critical thinking and complex problem-solving abilities
• Proficient in computer technology, including Word and Excel, web navigation, and browser troubleshooting
• A+ certification or related credentials are advantageous but not required
• Familiarity with Android OS is a plus

Physical Requirements:

• Daily general office activities
• Packing and shipping: lifting and moving packages up to 10 lbs. daily
• Occasional lifting of up to 50 lbs.

• Barcode Scanner Device Management: Handle equipment replacements, new requests, and test returned equipment.
• Billing Support: Offer expert assistance for billing entries and inquiries related to ORBITS and associated devices, ensuring timely and accurate resolutions.
• User and Account Management: Set up and deactivate accounts for OneTrack and the Biomed portal, maintaining an organized user account system.
• Account Moves: Manage account transitions during the Bill To Consolidation process, ensuring smooth transitions and accurate data.
• ScanManager Requests: Process and track new ScanManager requests, including label creation, with accuracy and timeliness.
• Shipping and Receiving: Oversee the shipping and receiving of devices and supplies for McKesson’s customer-facing applications.
• Data Entry: Accurately input and update customer information and service records into our database, ensuring high data integrity and consistency