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Customer Training Manager at Thales
7554 Hengelo OV, , Netherlands -
Full Time

Start Date

Immediate

Expiry Date

19 Sep, 25

Salary

0.0

Posted On

19 Jun, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Technical Training, Instructional Design, Communication Skills, Working Experience, Training

Industry

Information Technology/IT

Description
Responsibilities
  • Manage the Customer Training team (trainers and Welfare Officer)
  • Manage the Customer Training process and tooling
  • Manage the Customer Training Centre
  • Recruit new hires in line with the needed skills, now and in the future
  • Allocate resources and manage the team planning
  • Estimate project costs as part of the bid process
  • Discuss training results and customer satisfaction with trainees, which are normally military personnel from countries around the world
  • Contribute to improvement initiatives along with related departments
  • Help with developing the roadmap for Customer Training (process, training methods and tools)
  • Act as the stakeholder / subject matter expert for bid / project manager