Customer Transformation - Associate Director at pwc

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Salesforce, Commercial Acumen, Business Analysis, Communication, Stakeholder Management, Client Relationship Management, Risk Management, Proposal Development, Engagement Management, Pricing Modelling, Resource Solutions, Client Issue Resolution, Continuous Improvement, Business Development, Contracting, Solution Shaping

Industry

Professional Services

Description

Management Level Senior Manager Job Description & Summary Kia ora, At PwC, our purpose is clear: to build trust in society and solve important problems. This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. Ngā kōrero mo tēnei tūranga / About the role We’re looking for a proactive and commercially minded Client Services Manager to join our Customer Transformation team. This role is ideal for someone who enjoys building trusted client relationships, shaping solutions, and driving successful engagements through proposals to delivery. You’ll act as a key liaison between clients, internal teams, and strategic partners, ensuring value is delivered at every stage of the client journey. You will be expected to: Drive business development initiatives, contributing to the creation of compelling proposals and supporting the end-to-end pursuit process and all internal processes wrapped around business development activities. Manage client engagements from onboarding through delivery, ensuring scope, timelines, and commercial outcomes are met Identify, capture and manage early engagement risks following PwC risk policies and procedures. Support the contracting and reconstructing process for our clients Supporting with job estimation, pricing modelling and resourcing solutions. Build and maintain strong client relationships, acting as a trusted advisor and primary point of contact. Serve as an escalation point for client issues, proactively managing risks and ensuring timely resolution. Engage and coordinate stakeholders across Salesforce, internal delivery teams, and external partners to ensure alignment and successful outcomes. Identify opportunities to expand and grow existing accounts through value-added solutions and continuous improvement. Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role A strong understanding of Salesforce, including its capabilities and how it supports business processes and client outcomes. Strong commercial acumen, with the ability to understand financial drivers, pricing, and value propositions. Experience or capability in business analysis, including gathering requirements and translating client needs. Excellent communication and stakeholder management skills, with confidence engaging at multiple levels. Understanding of Salesforce best practice delivery processes. Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals. Growth - Global network; leadership development; A.I. tools and training; formal learning pathways. Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies). Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. Flexibility - Flexible working; supportive coaching culture Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave. Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave. Mō te aha tāu e tatari ana? / What are you waiting for? Hit Apply now. To learn how you can grow your career at PwC, visit our careers site at https://www.pwc.co.nz/careers.html. Grow here. Go further. Nau mai ngā tono wawe / We encourage early applications: This role may close before the listed date if we identify a suitable candidate. Please note: PwC Takes a break from 19 Dec 2025 to 12 Jan 2026. We appreciate you making an application. We will not be reviewing applications until our return to the office and will contact you when we return in the new year. Travel Requirements Not Specified Available for Work Visa Sponsorship? Yes Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Associate Director will manage client engagements from onboarding through delivery, ensuring that scope, timelines, and commercial outcomes are met. They will also drive business development initiatives and act as a key liaison between clients and internal teams.