Customer Transformation - Associate Director at pwc

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, nCino, DevOps, QA Frameworks, Release Management, CI/CD Pipelines, Stakeholder Management, Technical Leadership, Budget Management, Problem Solving, Delivery Planning, Vendor Management

Industry

Professional Services

Description

Management Level Senior Manager Job Description & Summary Kia ora, At PwC, our purpose is clear: to build trust in society and solve important problems. This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. Ngā kōrero mo tēnei tūranga / About the role Join our Customer Transformation team in Tāmaki Makaurau / Auckland as an experienced Senior Manager and help clients transform the way they work and engage with their customers. You’ll bring your leadership and transformation expertise to guide talented teams, connect strategy with technology, and drive innovation, productivity, and sustainable growth. Your day-to-day could include: Lead the end-to-end delivery of Salesforce and nCino solutions, overseeing build, DevOps, and QA to ensure high-quality, scalable outcomes. Drive release management, CI/CD pipelines, and environment strategy to support efficient and reliable deployments. Collaborate closely with business stakeholders, product owners, and delivery teams to translate requirements into well-architected solutions, ensuring alignment with platform best practices and governance standards. Establish and embed QA frameworks, including automated testing, to maintain quality across the development lifecycle. Monitor system performance, manage defects, and continuously improve delivery processes. Provide technical leadership and mentoring to cross-functional teams, fostering a culture of accountability, innovation, and continuous improvement. Support delivery planning and prioritisation, managing risks and dependencies to ensure successful outcomes in fast-paced environments. Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role Relevant tertiary qualification in IT, Computer Science, Engineering, or a related discipline 8+ years’ experience in technology delivery, with significant experience in Salesforce and nCino environments. Proven track record in leadership roles across build, DevOps, and QA functions. Proven ability to engage and influence senior stakeholders (business and technology). Experience managing teams, vendors and offshore/onshore delivery models. Commercial acumen, including budget management, forecasting and contributing to sales opportunities. Strong problem-solving capability with the ability to navigate complex, ambiguous environments (Optional line): If you don’t meet every requirement, we still want to hear from you - your skills and potential may be a great fit. Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals. Growth - Global network; leadership development; A.I. tools and training; formal learning pathways. Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies). Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. Flexibility - Flexible working; supportive coaching culture. Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave. Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave. Mō te aha tāu e tatari ana? / What are you waiting for? Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site at https://www.pwc.co.nz/careers.html. Grow here. Go further. Ngā whakautu ki o pātai / Your questions answered: Tono tika mai / Please apply directly: We’re not currently partnering with recruitment agencies for this role. If you’d like to be considered, please apply directly - we’d love to hear from you. Nau mai ngā tono wawe / We encourage early applications: This role may close before the listed date if we identify a suitable candidate. Atamai hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people. Travel Requirements Not Specified Available for Work Visa Sponsorship? No Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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Responsibilities

Lead the end-to-end delivery of Salesforce and nCino solutions, overseeing build, DevOps, and QA to ensure scalable outcomes. Collaborate with stakeholders to translate requirements into architected solutions while providing technical leadership to cross-functional teams.