Customer Transformation - Manager at pwc

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Team Leadership, Agile Methodologies, Problem-Solving, Analytical Skills, Communication Skills, Client Relationship Building, Coaching, Mentoring, Process Improvement, Systems Thinking, Customer-Centered Design, Transformation Expertise, Cross-Functional Collaboration, Technical Concepts Explanation

Industry

Professional Services

Description

Management Level Manager Job Description & Summary Kia ora, At PwC, our purpose is clear: to build trust in society and solve important problems. Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter. This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. Ngā Kōrero mo tēnei tūranga / About the role Join our Customer Transformation team in Pōneke/Wellington as an experienced Manager and help clients transform the way they work and engage with their customers. You’ll bring your leadership and transformation expertise to guide talented teams, connect strategy with technology, and drive innovation, productivity, and sustainable growth. Lead client engagements to define business requirements and translate them into effective Salesforce solutions. Mentor and support team members, contributing to capability growth across the Customer Transformation and Salesforce practices. Bridge the gap between technical teams and business stakeholders, ensuring alignment across solution design, process improvement, and implementation. Conduct functional design workshops, map current and future-state processes. Apply systems thinking and customer-centered design principles to improve service experiences and operational performance. Collaborate with cross-functional teams — including designers, developers, and transformation leads — to deliver impactful outcomes. Ngā pūkenga kei a koe / Skills and experience Tertiary qualifications in Computer Science, Engineering or related. Salesforce and other Salesforce ecosystem partner certifications are desirable. Over 5 years of large-scale Salesforce delivery experience in a Professional Services environment. Demonstrated team leadership and people management experience, including coaching, mentoring, and supporting multidisciplinary teams to deliver successful outcomes. Proficient in agile methodologies and delivery management tools such as Jira and Confluence. Excellent problem-solving, analytical, and communication skills; adept at explaining technical concepts clearly to clients and colleagues with a focus on continuous improvement. Strong client relationship-building abilities; comfortable engaging with senior client stakeholders while maintaining a customer-friendly approach. Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ Growth - Global network; leadership development; A.I. tools and training; formal learning pathways Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. Wellbeing - Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies) Flexibility - Flexible working; supportive coaching culture Time off - Purchase up to two extra weeks’ annual leave; two recognition days provided each year; annual summer shutdown period Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals Mo te aha tāu e tatari ana? / What are you waiting for? Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site at https://www.pwc.co.nz/careers.html. Grow here. Go further. Nau mai ngā tono moata / We encourage early applications: This role may close before the listed date if we identify a suitable candidate. Travel Requirements Up to 20% Available for Work Visa Sponsorship? No Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Lead client engagements to define business requirements and translate them into effective Salesforce solutions. Mentor and support team members while bridging the gap between technical teams and business stakeholders.