Customer Transformation - Senior Analyst at pwc

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Service Design, CX, Business Analysis, Transformation, Problem-Solving, Communication Skills, Visual Capability, Creative Capability, Client Interaction, Facilitation, Journey Mapping, Insights, Miro Boards, Reports, Time Management, Quality Expectations

Industry

Professional Services

Description

Management Level Senior Associate Job Description & Summary Kia ora, At PwC, our purpose is clear: to build trust in society and solve important problems. Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter. Ngā Kōrero mo tēnei tūranga / About the role As a Senior Analyst in our Customer Transformation team in Auckland, you’ll work on real problems that affect how people experience services and products — in banking, retail, government and beyond. Using design, analysis and systems thinking you’ll to turn ambiguity into clarity, and ideas into action. What you’ll do: Spend your time listening, mapping, testing, workshopping and creating. Be hands-on, working both visually and analytically. Co-create solutions with designers, technologists, strategists and clients. Bring a human-centred lens to large transformation programmes. And contribute to projects that matter — from early problem definition through to implementation. Ngā pūkenga kei a koe / Skills and experience 2–4 years’ experience in service design, CX, business analysis, or transformation, ideally in financial services or professional services organisations. A relevant qualification in design, psychology, business or a related field. Strong problem-solving and communication skills, alongside visual and creative capability Confidence working with clients — preparing materials, facilitating sessions and contributing to recommendations. Experience translating ambiguity into clear deliverables (e.g. journey maps, insights, miro boards, reports). The ability to manage your own work, prioritise effectively and deliver to time and quality expectations. Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals. Growth - Global network; leadership development; A.I. tools and training; formal learning pathways. Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies) Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. Flexibility - Flexible working; supportive coaching culture. Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave. Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave. Mo te aha tāu e tatari ana? / What are you waiting for? Hit the Apply Now button! If you want to learn about how you can grow and shine in your career at PwC, visit https://www.pwc.co.nz/careers.html Travel Requirements Not Specified Available for Work Visa Sponsorship? Yes Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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Responsibilities

As a Senior Analyst, you will work on customer transformation projects, focusing on improving how people experience services and products. You will engage in activities such as listening, mapping, testing, and co-creating solutions with various stakeholders.