Customer Value Architect at CrowdStrike

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Onboarding, Falcon Flex Adoption, Value Realization, Churn Minimization, Executive Business Reviews, Sales Partnership, Customer Success Planning, Business Value Analyses, ROI Demonstration, Adoption Roadmaps, Executive Interaction, Consultative Effectiveness, Sales Methodologies, Financial Acumen, Flexible Licensing Models, Complex Customer Relationship Management

Industry

Computer and Network Security

Description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction. Bridges the gap between the sale and delivered outcomes, ensuring customers maximize their security investment while growing their relationship with CrowdStrike. Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs. Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success. What You’ll Do: Onboarding & Adoption Leads onboarding execution and definition of customer success plan Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers. Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realization. Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio. Achieves renewals via demonstrated realized value and Flex consumption progress. Value Analyses & Business Reviews Conduct business value analyses to demonstrate ROI and financial impact. Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth. Shares adoption insights and value realization proof-points with allied sales teams to enable cross-sell/upsell. Proactively identify and remediate risks to customer success and value realization Support renewal cycles to minimize customer attrition Flex Sales & Growth Accountable for additional Falcon Flex consumption within a defined sales territory Drive strategic Flex adoption and planning across enterprise accounts Partner with customers to develop and execute adoption roadmaps aligned with their Security objectives monitor and analyze Flex usage patterns to identify risks and opportunities Gain and maintain expert-level knowledge of the company’s products and services, with advanced knowledge in the presentation of the Falcon Flex model. Routinely sell-to and interact with executive-level customer decision makers, to include CXO levels. Typically assigned to large Enterprise account segmentation or equivalent at this level. Ability to travel as needed to customer and/or internal meetings/events. What You’ll Need: Holds advanced, wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives. Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement. Complete, “big-picture” understanding of the business and technical contexts of key accounts. Driven, self-starter who exudes leadership on account set and compels others to get on board. Fully adept at consultative effectiveness and establishing trust with internal and external customers. Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products BA/BS or equivalent educational background is preferred. Minimum 8+ years of relevant professional experience. Strong financial acumen with ability to calculate and communicate ROI metrics Experience with flexible licensing models Proven track record of managing complex customer relationships #LI-MT1 Benefits of Working at CrowdStrike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.

Responsibilities

The Customer Value Architect partners with sales and customers to drive onboarding, Falcon Flex adoption, activation, and platform value realization, aiming to minimize churn and maximize security investment returns. This role involves delivering high-impact value proposals and conducting post-investment Executive Business Reviews tailored to client cybersecurity needs.