• You are ready to re-enter the workforce in September 2025 after a career break, either on a part-time or full-time basis
• You’re an empathetic and solutions-focused professional with experience in banking or collections
• Join our 12-week Career Comeback Program and gain access to a tailored induction, personalised Career Coaching, L&D opportunities and much more!
  Stepping back into your career? We’re here to support your next chapter.
  If you’ve taken a career break of two years, this is your opportunity to return to meaningful work, with the structure, support and flexibility to help you succeed.

ABOUT THE ROLE

As a Customer Vulnerability Specialist, you’ll use your credit or collections experience to support business customers facing hardship. You’ll apply sound judgment to develop strategies that aim to restore financial viability and preserve strong relationships with our customers. When recovery isn’t possible, you’ll guide respectful and considered outcomes that align with community expectations.

Our 12-week Career Comeback Program is designed to support talented professionals as they re-enter the workforce. You’ll join us in a permanent role within our Risk business, with the support of a structured onboarding journey, including:

• A tailored induction and re-onboarding experience
• Dedicated Career Coaching and mentoring
• Professional development workshops to rebuild your confidence and help you thrive
• Ongoing guidance from a dedicated program manage