WHO ARE WE?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world’s top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
Lead a critical transformation program focused on customer trust, contract migrations, and strategic execution.
We are seeking a Customer Workstream Director to lead the successful transition of customer contracts as part of our business divestment activities. This is a pivotal leadership role, where you’ll be responsible for driving complex contract migrations, maintaining customer satisfaction, and ensuring legal, financial, and operational compliance throughout the process.
As the central point of coordination between internal teams and external buyers, you’ll play a key role in preserving customer relationships, mitigating risks, and delivering results.

EXPERIENCE & QUALIFICATIONS:

• Bachelor’s degree in Business, Law, or a related field (Master’s degree or certifications such as PMP or PRINCE2 preferred).
• Proven experience in program/project management, particularly in contract conveyancing, business divestitures, or complex operational programs.
• Deep understanding of contract law, compliance, and customer relationship management.

SKILLS:

• Exceptional strategic thinking and organisational abilities.
• Strong stakeholder management, negotiation, and relationship-building skills.
• Excellent analytical and problem-solving capability.
• High proficiency with project management tools and software.
• Strong attention to detail with a commitment to accuracy and compliance.

• Program Leadership: Oversee the full lifecycle of customer contract conveyancing during divestitures, ensuring timely, efficient execution.
• Stakeholder Collaboration: Act as the main liaison between internal teams (Legal, Finance, Sales, Operations) and external buyers to ensure clear alignment and smooth processes.
• Customer Relationship Management: Serve as the central point of contact for customer queries, ensuring their experience remains positive throughout the contract transfer process.
• Buyer Interface: Develop and manage strong working relationships with buyer-side entities to facilitate effective contract migrations.
• Commercial Risk Management: Identify and mitigate commercial risks, preserving contractual value and business integrity.
• Risk Mitigation: Proactively manage legal, compliance, and financial risks throughout the conveyancing process, with appropriate contingency planning.
• Process Optimisation : Design and implement scalable, repeatable processes to enable efficient contract migrations across multiple business units.
• Reporting & Documentation: Maintain accurate records and provide regular reports and updates to senior leadership and key stakeholders.