Customers Service Specialist at LyondellBasell Industries Holdings B.V.

Riese Pio X, Veneto, Italy -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-Oriented Mindset, Communication Skills, Interpersonal Skills, Attention to Detail, Problem-Solving, Team Spirit, Collaborative Approach, Professionalism

Industry

Chemical Manufacturing

Description

LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society. Come Join an Inclusive Team The Customer Service Specialist is the point of contact between the company and its customers for the operational management of orders and commercial requests. The role ensures a high level of customer service by guaranteeing process accuracy, respect of timelines, and effective collaboration with internal functions such as Sales, Logistics, Finance, and Planning. The Role reports to the Commercial Director and interacts directly with customers.A Day in the Life Enter, check, and confirm customer orders in company systems (ERP NAV) Monitors order status, shipments, and deliveries Handles claims, returns, and non-conformities in collaboration with Quality and Logistics Supports customers with information on products, pricing, availability, and commercial terms Coordinates with the Sales team on promotions, contracts, rebates, and customer agreements Maintains and update customer master data Manages commercial documentation (orders, confirmations, invoices, credit notes) Collaborates with Finance on credit management activities and payment issue resolution Contributes to continuous improvement of Customer Service processes Applies and complies with the rules and procedures relating to the Security aspects (ISO28000 management system), OCS program, Quality ISO 9000 You Bring This Value Education and Key Requirements: High School Diploma or Bachelor's degree, preferably in Economics, Languages, or related fields Work Experience: 2–5 years of experience in Customer Service, Sales Support, or Order Management roles Experience in structured and/or multinational environments is a plus Languages: fluent in spoken and written English and Italian, additional languages are a plus Licenses & Certifications: Professional qualifications or certifications are preferred but is not mandatory Skills Strong customer-oriented mindset Excellent communication and interpersonal skills High level of accuracy and attention to detail Ability to work under pressure and manage multiple priorities Problem-solving attitude Team spirit and collaborative approach Professional approach and manner at all times. Ability to interact with all people of all levels within the organization and externally. What We Offer We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.Competencies Build PartnershipsDrive InnovationGrow CapabilitiesPromote InclusionMotivational FitTechnical SkillsDeliver ResultsPrivacy Statement: For information regarding how LyondellBasell processes your personal data, please read our Privacy Statement Stay Connected! Visit our LYB Website Follow us on LinkedIn and Instagram Like us on Facebook Subscribe to our YouTube channel

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Customer Service Specialist manages customer orders and commercial requests, ensuring high levels of service through process accuracy and collaboration with internal teams. They handle claims, returns, and provide product information while maintaining customer data and commercial documentation.