Customs Brokerage Agent at Expeditors

Brisbane, California, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

33.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customs brokerage, Logistics, Data entry, Shipment tracking, Customer service, Billing, Dispute resolution, Compliance, Communication, Organizational skills, Excel, Word, PowerPoint, Problem solving

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! www.expeditors.com Job Description Scope of Position: Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department. Key Responsibilities: Ensure smooth and timely shipment process flow Ensure accurate and timely data entry into our operational system based on defined metrics Track and trace shipments Provide proactive and clear communication to internal and external customers Ensure accurate and timely client billing, including dispute resolution Understand customer expectation to ensure all the elements of the SOP and KPI’s are met Ensure compliance to company policies and external regulations Complete cross training in order to support team coverage Professionally represent Expeditors to our customers, service providers, and government agencies Expectations: Continually identify areas to improve efficiency Embrace and adopt technology to optimize their ability to complete their work Achieve standard of 52 hours training per year, including all mandatory trainings Drive and develop customer relationship in order to exceed their expectations Have a sense of urgency, be willing to help by offering solutions ***MUST BE LOCAL*** Qualifications Have knowledge and/or prior experience of industry specific qualifications Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good computer skills (Excel, Word, PowerPoint) Additional Information Expeditors offers excellent benefits Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and Vision Life and Long-Term Disability Insurance 401(k) Retirement Savings Plan (US only) Employee Stock Purchase Plan Training and Personnel Development Program Expected compensation $22.00 to $33.00 per hour. All your information will be kept confidential according to EEO guidelines.

Responsibilities

The agent is responsible for ensuring the timely movement and clearance of freight while maintaining accurate operational data and billing. They must provide proactive communication to customers and ensure compliance with all company policies and government regulations.