This position is responsible for any of the various tasks listed as assigned. Provides customers the required entry services and promotes exceptional customer service by securing relationships with FTN customers and carriers. Facilitates all necessary releases, entry processing and hold functions to secure release of shipments in a timely and accurate manner according to cbp and oga regulations and time frames.
Analyzes documentation to determine admissibility, FTN liability (bond) and arranges for the type of release. Determines when documents are required by customs or other federal agencies and ensures they are present and correct. If not present, obtains information to prepare or arranges for the document to be provided. Contacts carriers, clients, customs and other parties to facilitate the release of imported merchandise. Consults with customer and technical services personnel on questions of compliance, admissibility, classification, valuation, and client determination. Resolve complex release issues including marking notices, stratified exams, CBP seizures, cancellation and deletes. Answers inquiries by customs, clients and carriers regarding the clearance status of shipments. Arranges for the freight forwarding of merchandise on behalf of clients including the preparation of bills of lading and delivery arrangements. Completes the release & classification of shipments for difficult or sensitive accts by determining the proper classification & associated duty rate, calculating the entered value & making the client & fee determination. When applicable, serve external & internal customers & support ops by transporting freight, driving a company truck under 26,000 lbs., To FTN T&B warehouse, export, or customer location. Resolves issues identified by computer generated reports (i.e. Shipments without release dates) as reports from CBP (b-35) to ensure FTN is within CBP and oga compliance requirements. Resolve shipments held by other government agencies (FDA) by contacting the agency, customer, regulatory to determine required actions. Performs certain audits of entry files to ensure correctness & takes the necessary action to correct errors. Reviews errors w/appropriate mgr/supvr. Review entry rejects from customs on a daily basis. Makes the necessary client contact, corrects errors, resubmits the entries on a timely basis & takes the necessary action to get corrections to company records made. Refers rejects to appropriate mgr/supvr for review. Arranges for the freight forwarding of merchandise including the preparation of bills of lading, delivery arrangements and completion of our billing sheet. Where applicable, perform reconciliation activities including monitoring reports & customer submissions to ensure accurate & timely filing, operating computer applications to create reconciliation entry header, association file & spreadsheet data, preparing package for timely submission to customs, initiating billing of service fees & payment to customs, & maintaining records for regulatory requirements. Completes a daily report on release and classification and related activities as assigned.
High school diploma/GED. Working knowledge of the tariff schedules, classification and billing records as well as general import requirements. Ability to analyze documents and make sound decisions. Good communications skills. Working knowledge of freight forwarding procedures and practices. Two (2) years experience in release, classification or related fields or with a high level performance. When applicable, must be licensed to operate a vehicle and comply with all state and federal DOT regulations which include passing a physical and being twenty-one (21) years of age.
HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.
Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.
Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.
Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided.
Preferred Qualifications: This position is 2nd Shift, Mon-Fri 3pm-11pm. Occasional weekend and holiday coverage required as needed. This position will have 3 weeks of onsite training at our facility in Kimball, MI before switching to a variable remote work schedule. The candidate must be in the proximity of our Romulus, MI office or Kimball, MI office.

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