Customs Clearance Agent at Expeditors

San Isidro, Alajuela Province, Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Proactivity, Integrity, Empathy, Communication, Customer Service, Compliance, Documentation, Technical Notes, Excel, Word, PowerPoint, Organizational Skills, Problem Solving, Teamwork, Adaptability

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ professionals in a worldwide network of over 3050 locations across six continents. “We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Over 18,000 trained professionals 350+ locations worldwide Fortune 500 Globally unified systems Job Description Prepare in a precise manner the technical notes necessary for the import of goods, respecting each process in terms of documentation and information in search of their approval in an agile and efficient manner. To provide our customers, both internal and external, with an excellent service at the highest professional level that guarantees the correct declaration of goods. KEY RESPONSIBILITIES: Operations: VUCE 2.0 System Management Log entry in VUCE 2.0 Basic knowledge at Delimp Verification of the Notes required for each procedure Direct request to the customer in copy to the agent Prepare the permit completely with all the necessary information either by VUCE 2.0 or Expo accounting Request for payments in the Technical Notes that require it Knowledge and use of the events used in the Expeditors system for the control of the Import operation. Check and update the WF daily at least twice at the beginning of the workday and after lunch. Notify Customer Service as soon as a permit is approved Analyze and correct errors in exchange for a rejection Enforce the established times for the approval of permits Knowledge of the use of the EDOC (scanning of documents, correct labelling) the corresponding FAD is saved Any other functions required according to the current operation. Customer: Response to email opportunity (internal and external customers). Support for consultations on operational issues, times and consultations on processes. Advice to our clients. (operational, compliance) Make sure to maintain the operational times agreed with the client or their corresponding support. Clear, effective and professional communication with the client. Finance: Request for transfers to the different regulatory entities of each Technical Note Making payment via VUCE 2.0 for NT 53 Compliance: Enforce Trade Compliance Policy Promote compliance with all policies and regulations associated with customs issues through recommendations, training, or any other activity aimed at the customs team. Proactively promote the use of all company regulations and policies. Alert in case of a breach of the rules Culture: Proactively promote the 10 attributes of Expeditors' culture: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolution, Sense of Humor, Visionary. Systems: Use Expeditors' systems and tools such as Edoc, Cfit, WF, dashboard or any other recommended. Use of Delimp Use of the TICA System Uses of VUCE and VUCE 2.0 systems Be open to implementations, changes, improvements in the systems you use to perform your functions Participate in and recommend changes to the systems improvements used in the processes it manages. Using inside for Expeditors-related queries Customer: Respuesta oportunidad de correos (clientes interno y externo). Soporte de consultas sobre temas operacionales, tiempos y consultas sobre procesos. Asesoramiento a nuestros clientes. (operacionales, compliance) Asegurarse de mantener los tiempos operativos pactados con el cliente o su correspondiente respaldo. Comunicación clara, efectiva y profesional con el cliente. Qualifications KNOWLEDGE, SKILLS AND BEHAVIOURS: Knowledge: Knowledge of the different processes for each Technical Note Be up-to-date on new practices in development Be updated on issues related to the national customs field. Any other items that are required under the current operation. Skills: Proactivity. With a great sense of attention to detail. Orderly, organized. Great sense of integrity With a sense of urgency and empathy Person who implements solutions according to the needs of the customs department according to their experience. Management of Excel, Word, PP systems. Ease of speech. Behaviors: Good personal relationships. Self-reflective and open to feedback Education and experience: Studying in Customs/International Trade Knowledge of English. Knowledge in Technical Notes Additional Information Expeditors offers excellent benefits Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential.

Responsibilities

Prepare technical notes for the import of goods and ensure the correct declaration of goods. Provide excellent service to customers and maintain compliance with customs regulations.