The Customs Consulting & Compliance Specialist is responsible for promoting our customs brokerage services, engaging potential clients, and scheduling appointments with the Customs Consulting & Compliance Manager. The Customs Consulting & Compliance Specialist must be capable of interfacing with all levels of a client environment from senior executive management to operational employees, and able to build, maintain and grow relationships with clients. Strong regulatory, analytical, financial, business communication, and organizational skills are required while meeting all consulting deliverables.

Qualification, Knowledge, Skills, and Abilities:

• High school Diploma or GED; Bachelor Degree in International Business/Trade, Supply Chain Management, or other relevant academic discipline and/or equivalent combination of education and experience preferred
• 3+ years of experience in customs consultancy, import/export operations and compliance or a related field (international trade, customs brokerage, or supply chain management)
• Experience using Video Conferencing platforms (e.g., WebEx, Zoom)
• U.S Customs Brokerage License a plus
• Ability to create and deliver engaging presentations to captivate and maintain audience interest using various tools and techniques
• Ability to answer existing, prospect and new customer inquiries while exuding a high level of customer service
• Ability to gather appropriate data, perform analysis, identify gaps and make recommendations
• Strong computer skills with proficiency in Microsoft Office Suite (e.g., Outlook, Excel, Word)
• Ability to read, write, and speak English fluently; bi-lingual Spanish a plus
• Experience using Cargowise Customs & Compliance software a plus
• In-depth and up-to-date knowledge and understanding of customs brokerage operations, U.S. Customs regulations, trade procedures, customs clearance activities, filing customs entries, tariff classifications, valuations, and Partner Government Agency (PGA) requirements
• Ability to connect with diverse audiences and communicate complex concepts and our company services clearly and in an influential manner tailored to the audience
• Strong negotiation skills to close deals and secure business
• Ability to persuade and influence potential clients to make purchasing decisions
• Ability to problem-solve and manage complex transactional and emotional customer situations promptly and professionally while achieving commitments for service and assistance
• Strong organizational and detail skills with ability to manage deadlines, prioritize workload and adapt to changes to meet business needs and customer expectation

• Support selling of consulting engagements and promote AFC International as the leader in Customs and Trade consulting services.
• Identify and reach out to potential clients through various channels, including phone calls, emails, and social media.
• Build and maintain strong relationships with clients, understanding their needs in order to provide tailored solutions.
• Effectively communicate the benefits, features and competitive advantages of our customs brokerage services to potential clients.
• Consult with new importers on U.S. Customs and PGA regulations.
• Provide U.S. Customs Clearance guidance in response to existing and prospect customer questions.
• Book appointments for potential clients to meet with the Customs Consulting & Compliance Manager for detailed consultations.
• Keep current with developing trends, new regulations and CBP or PGA programs

Qualification, Knowledge, Skills, and Abilities:

• High school Diploma or GED; Bachelor Degree in International Business/Trade, Supply Chain Management, or other relevant academic discipline and/or equivalent combination of education and experience preferred
• 3+ years of experience in customs consultancy, import/export operations and compliance or a related field (international trade, customs brokerage, or supply chain management)
• Experience using Video Conferencing platforms (e.g., WebEx, Zoom)
• U.S Customs Brokerage License a plus
• Ability to create and deliver engaging presentations to captivate and maintain audience interest using various tools and techniques
• Ability to answer existing, prospect and new customer inquiries while exuding a high level of customer service
• Ability to gather appropriate data, perform analysis, identify gaps and make recommendations
• Strong computer skills with proficiency in Microsoft Office Suite (e.g., Outlook, Excel, Word)
• Ability to read, write, and speak English fluently; bi-lingual Spanish a plus
• Experience using Cargowise Customs & Compliance software a plus
• In-depth and up-to-date knowledge and understanding of customs brokerage operations, U.S. Customs regulations, trade procedures, customs clearance activities, filing customs entries, tariff classifications, valuations, and Partner Government Agency (PGA) requirements
• Ability to connect with diverse audiences and communicate complex concepts and our company services clearly and in an influential manner tailored to the audience
• Strong negotiation skills to close deals and secure business
• Ability to persuade and influence potential clients to make purchasing decisions
• Ability to problem-solve and manage complex transactional and emotional customer situations promptly and professionally while achieving commitments for service and assistance
• Strong organizational and detail skills with ability to manage deadlines, prioritize workload and adapt to changes to meet business needs and customer expectations

We empower business worldwide to ship smarter.
R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show Logistics, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more.
We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be the complete global transportation solution.