REQUIREMENTS/QUALIFICATIONS:

• 3+ years of Entry Writing experience for the Staff
• 5+ years of Logistics, Freight, International Transportation, and Customs related experience
• High School Diploma or GED required; Bachelor Degree preferred
• Ability to identify when escalation is needed to find a resolution on an existing problem
• Ability to work in a fast paced environment
• Ability to do multi-task to ensure daily brokerage operations are successfully completed
• Ability to create and maintain professional relationships with customers
• Possess excellent written and verbal communications and analytical skills
• Possess strong cross-functional teamwork, collaboration and interpersonal skills
• Detail oriented
• Knowledge of US Customs and other Government Agency Requirements
• Proficient in Microsoft Office: especially Excel, Word, PowerPoint, Outlook

• Process assigned customs entry documents and related filings accurately and in a timely manner, including ISF and Customs Entry filing
• Maintain and update customer/importers profiles
• Determine and track duties and taxes payable; process payments on behalf of clients
• Handle accounting processes as they apply to CHB including the issuance of invoices to customers or overseas offices as well as the processing of payment requisitions
• Ensure maximum customer service satisfaction through interaction with clients and other company business units; provide timely responses to customer inquiries and status requests
• Notify management of any customer complaints or entry discrepancies and provide suggestions to resolve issues
• Review and distribute documentation to ensure regulatory compliance of participating government agencies
• Interact with Customs and other government agencies as needed
• Adhere to regulatory compliance and procedures/productivity standards
• Support other team members with accounts and workload on day-to-day operations
• Assist with the creation of client SOPs
• Other duties as requested