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CVM Specialist at Vodafone United States

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Campaign Management, Customer Experience, Market Analysis, Stakeholder Collaboration, Data Analysis, Product Development, A/B Testing, Project Management, Communication Skills, Interpersonal Skills, Team Spirit, Proactivity, Organizational Skills, Resilience, Microsoft Office, Bilingual

Industry

Telecommunications

Description

Definition, development, implementation and optimisation of campaigns in the customer base, always focusing on customer experience and satisfaction; Definition of offers, technical development and implementation in channel support tools; Monitoring of market trends and dynamics; Collaboration with different stakeholders to ensure end-to-end delivery and campaign execution; Monitoring and analysis of business objectives, proposing improvements; Analysing behavioural and segmentation data to personalise offers; Introducing new products or product features in customer renewal; Implementation in channels (assisted and digital), ensuring consistency in the customer journey and maximising customer value; Development of A/B tests; Monitoring technical and/or product development projects; Analytical skills, critical thinking and customer-centric approach; Knowledge of the telecommunications market; Ability to take risks and do things differently; Excellent oral and written communication skills; Results-oriented and customer-focused; Professional experience. Bachelor's degree in Marketing, Communication, or a related field; Good interpersonal skills with different areas and stakeholders; Good team spirit and ability to influence others; Proactive and autonomous in project management, rigorous and results-oriented; Organised, with planning skills, focused on quality delivery and impact on priorities; Resilient and able to adapt easily to a constantly changing and competitive environment; Proficiency in Microsoft Office tools (Excel and PowerPoint); Solid knowledge of English and Portuguese (spoken and written).

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Responsibilities

The CVM Specialist will define, develop, implement, and optimize campaigns focused on customer experience and satisfaction. They will collaborate with stakeholders to ensure effective campaign execution and monitor business objectives for improvements.