CW Default Prevention Representative at PHEAA

Harrisburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

16.5

Posted On

08 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Skip Tracing, Customer Service, Outbound Calling, Account Management, Data Entry, Oral Communication, Written Communication, Mathematical Calculations, PC Proficiency, Teamwork

Industry

Financial Services

Description

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! PHEAA’s Loan Asset Management department is seeking Default Prevention Representatives! This entry level clerical wage role requires the completion of moderately complex work associated with borrower contact in the prevention of Title IV student loan delinquencies. In this role, you will perform skip tracing activities, make outbound phone attempts and respond to incoming calls, and counsel students from partnered colleges and universities to promote positive account management practices with external loan services. You may also complete tasks related to completing telephone payments for defaulted accounts and completing data entry tasks within our State Grant and Special Programs department. Salary: $16.00/hour Pay Increase: Pay will increase to $16.50 after 6 months of continuous employment Shift: Monday – Friday 8:00 AM – 4:30 PM - Hybrid 2 days a week onsite Location: 1200 North 7th Street, Harrisburg, PA 17102 Department: Loan Asset Management Additional Benefits: You are eligible to enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits by visiting https://www.pheaa.org/about/careers/index.shtml [https://www.pheaa.org/about/careers/index.shtml] Primary Duties and Responsibilities: Ability to learn and understand internal and external information systems including: OneLINK, COMPASS, SLMA, ACS, and Nelnet. Ability to learn and apply appropriate Federal regulations and departmental procedures to provide the most effective customer service. Ability to effectively utilize various Internet sites for the purposes of skitracing. Ability to complete minor mathematical calculations to calculate the proper days of delinquency and required monthly payments. Ability to effectively communicate orally and in writing. Ability to work effectively in a team and results-oriented environment. Knowledge of a personal computer (PC). Ability to learn Agency programs and operations. Ability to establish and maintain effective working relationships within the department and throughout the Agency.

Responsibilities

Perform skip tracing and outbound/inbound calls to prevent Title IV student loan delinquencies. Counsel students on positive account management and process telephone payments for defaulted accounts.