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CX Agent at GlobalCorp Financial Services
New Cairo City, Cairo, Egypt -
Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Inquiry Handling, Complaint Resolution, Customer Experience, Documentation, Case Escalation, Cross-functional Collaboration, Financial Services Knowledge

Industry

Financial Services

Description
Key Responsibilities: Handle customer inquiries, requests, and complaints across all communication channels while ensuring timely and professional responses. Resolve customer issues efficiently, follow up as needed, and escalate complex cases to the appropriate teams. Accurately record all customer interactions and maintain proper documentation in the system. Identify recurring customer issues and provide feedback to support continuous improvement of the customer experience. Ensure compliance with company policies and collaborate with internal teams to resolve customer concerns effectively. Qualifications: Bachelor’s degree in Business Administration, Commerce, or a related field. 0–3 years of experience in customer service, call center, or customer experience roles. Experience in financial services or consumer finance is an advantage
Responsibilities
Handle customer inquiries and complaints across all channels while ensuring professional and timely resolutions. Document all interactions and provide feedback to improve the overall customer experience.