CX and Performance Optimisation at Vodafone United States

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial Management, Telesales Operation, Digital Ecosystem, Partners Management, Analytical Skills, Problem-Solving Skills, Data-Driven Decision Making, Communication Skills, Collaboration Skills, Influencing Skills, Stakeholder Management, Power BI, Excel, Reporting Tools, Sales Funnel Optimization, Customer Experience Improvement, KPI Tracking

Industry

Telecommunications

Description

This responsibility ensures the implementation of the commercial journeys across assisted support and sales channels, identifies opportunities to simplify the customer experience, improve the sales conversion for the different costumer segments and expands digital sales capabilities. Guaranties the tracking of the operational data, customer feedback, and performance indicators to optimize the sales funnels and works closely with the systems, AI and Analytics teams, being responsible for implementing the improvements identified through artificial intelligence models, feedback loops, and innovation. Transversal control for the main KPI's and the performance of the partners and the campaigns; Implement digital initiatives to increase digital sales supports by telesales; Standard onboarding, training, process and quality control for sales teams; Leverage beyond connectivity sales cross contacts; Data lake implementation and proactive use case; Suporte new campaign on systems (Oncontact ; Coremedia ; Byside). Preference bachelor's Degree in Commercial Management Strong knowledge of telesales operation, digital ecosystem and partners management Excellent analytical and problem-solving skills with a data-driven approach to decision-making; Exceptional communication and collaboration skills, with the ability to effectively influence and align cross-functional teams and stakeholders; Minimum 5 years of experience in telesales or similar ; Basic skill on Power BI, Excel or reporting tolls; Work with stakeholders from business areas to define the key success data metrics. Evaluate and define the business needs for reporting and evaluation of the commercial performance. Track the key commercial KPI Identify opportunities to improve the sales funnel Fluency in the English language

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Responsibilities

The role involves implementing commercial journeys across support and sales channels while optimizing the customer experience and sales conversion. It includes tracking operational data and performance indicators to enhance sales funnels and collaborating with various teams to implement improvements.