WE’RE TRANSFORMING THE GROCERY INDUSTRY

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business, economics, engineering, or a related field.
• 5+ years of experience in scaled support and/or outsourcing operations.
• Strong written, verbal, and visual communication skills, with experience presenting complex information clearly.
• Exceptional analytical and reporting skills, with a data-driven mindset.
• Proven ability to manage multiple priorities and projects in a fast-paced work environment.
• Independent problem-solver, comfortable working autonomously on complex challenges.
• Strong organizational skills with the ability to create and execute project plans effectively.
• Open to travel (up to 50%) domestically and internationally.

PREFERRED QUALIFICATIONS

• Experience developing complex SQL queries
• Experience with Salesforce reporting and case management
• Customer-centric mindset and passion for driving operational excellence
• Experience fostering collaboration and driving engagement among teams

Please refer the Job description for details