Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

CX - CCaaS Engagement Lead at EXL Talent Acquisition Team

, , United States -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCaaS Engagement, Data, AI Implementation, Machine Learning, Cloud Computing, Customer Experience, Business Process Services, Innovation, Analytics

Industry

Business Consulting and Services

Description

About EXL: EXL, from our beginnings in business process services to becoming a global leader in data and AI, EXL brings 25+ years of proven expertise helping enterprises transform and redefining what's possible for our clients. We partner with leading companies in insurance, healthcare, banking and capital markets, retail, media and communications, and energy and infrastructure to reimagine business models, deliver measurable outcomes, and accelerate innovation. While nearly 70% of enterprise AI initiatives fail, EXL consistently delivers a 90% success rate by integrating deep industry knowledge, robust data and analytics capabilities, and cutting-edge AI implementation in client workflows—turning complexity into value at scale. At EXL, innovation isn't just a buzzword—it's how we solve complex challenges and create lasting value. By integrating cutting-edge technologies like machine learning, AI, and cloud computing, we enable our clients to stay ahead of the curve. Whether it's revolutionizing customer experiences, streamlining back-office operations, or uncovering new revenue streams, innovation fuels everything we do.

Responsibilities

This role involves leading engagement efforts within the Customer Contact Center as a Service (CCaaS) domain, leveraging EXL's expertise in data and AI to transform client operations. The focus is on partnering with leading companies across various industries to reimagine business models and deliver measurable outcomes through innovation.