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CX Consulting Lead at EXL Talent Acquisition Team

, , United States -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CX Transformation, Customer Experience, Digital Transformation, Operational Transformation, Consulting, Advisory, Stakeholder Management, Assessment, Business Case Development, Automation, Digital Enablement

Industry

Business Consulting and Services

Description

CX Transformation Leadership Lead end-to-end CX transformation engagements, from discovery and design through implementation and value realization. Translate customer and business needs into actionable CX strategies and roadmaps. Align transformation initiatives with enterprise priorities and measurable business outcomes. Consulting & Advisory Act as a trusted advisor to senior stakeholders, shaping strategic discussions on CX, digital, and operational transformation. Conduct assessments to identify customer pain points, operational inefficiencies, and opportunities for automation and digital enablement. Build strong business cases to justify investment in CX transformation programs.

Responsibilities

Lead end-to-end CX transformation engagements, from discovery and design through implementation and value realization. Act as a trusted advisor to senior stakeholders, shaping strategic discussions on CX, digital, and operational transformation.