CX/EX Strategic Value Proposition Leader IMEA at Orange Business

Bratislava, Region of Bratislava, Slovakia -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pre-Sales Activity, Stakeholder Management, Customer Experience (CX), Employee Experience (EX), Business Development, Portfolio Management, Matrix Management, Strategic Planning, Partner Management, English Proficiency, Communication Skills, People Management, Market Intelligence, Value Proposition Development, Pipeline Management, Go-To-Market Strategy

Industry

Description

Publication date : May 20, 2026, 12:00AM Orange Business is here! About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role The Head of Customer Experience (CX) and Employee Experience (EX) is responsible for the overall portfolio management and business development activities associated with the CX/EX strategic value proposition for IMEA region. Strategic insights : Inspire customer’s CDO/CTO and business owners through visionary conversations (leveraging experience/knowledge across Europe/global) together with account/bid team : •Define and adapt the customer value proposition (between customer/market needs, marketing & domains) •Enable the Sales in the country (knowledge sharing, re-usable content, training, sounding board) to allow specialists to be autonomous and self-sufficient •Thought leadership on how to engage and win from a Business Line standpoint •Contribute on large opportunities for largest/most strategic deals •Ensure coherence with other domains •Create and maintain strong interlock with global CX/EX Strategic value proposition leader Provide the leadership role in developing and managing the CX/EX business growing pipeline and revenue in line with the regional ambitions in combination and leveraging pull-through synergies and capabilities with EIC domain Positively contribute to the growth of the IMEA orders and revenue, in the area of CX/EX Manage the Business Line pipeline, orders, revenue, quality and growth KPIs and staffing levels. Provide World-Class Sales and Pre-Sales Support to encompass the relevant portfolio of CX/EX offers Contribute to the pipeline growth, qualification and proposal stages of the customer life-cycle with a focus on the customer requirements and competitiveness Develop and maintain high level customer contacts for the maximization of business opportunities and resolution of conflicts Contribute to the increase awareness of Orange in the region and customer satisfaction Drive go-to-market in program modeStrong interlock with marketing and targeted sales and marketing plans to develop demand generation Develop, lead and maintain close working relationships with strategic partners in order to create lead generation and promote Orange capabilities through Channels, whilst ensuring alignment with global partnership initiatives Strong partner relationships Work transversally in T-shape approach Tight integration of Digital integration and multi- domain skillsets Interface with the Central/Global Business Maintain Market intelligence and technology awareness and develop the Intellectual Capital of the CX/EX space in the region Market and technology experts About you knowledge and abilities Proven experience running and Developing Pre-Sales Activity Strong People Manager & influencer of stakeholders Excellent communicator at management decision making level Proven track record in customer facing activities Visionary for taking Orange to new areas in its market place Requirement for strong business management skills and experience. Excellent Inter-personnel skills Superior knowledge of English Experience in partner management and partner business development education, qualifications, and certifications •Masters Degree in Information and Communication Technologies (ICT) and Business or other relevant field (Desirable) experience •Minimum 10 years’ experience in presales/product management in CX/EX areas •5-10 years multi-level matrix management experience •Excellent communication skills •Excellent team builder. Focused on employee development, performance management, delegation & empowerment You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively. What we offer • Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). • Professional Development: training programs and upskilling/re-skilling opportunities. • Career Growth: Internal growth and mobility opportunities within Orange. • Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. • Reward Programs: Employee Referral Program, Change Maker Awards. Base salary from2 490€ brutto per month, actual salary is likely to be higher based on skills, knowledge and experience. Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs. At Orange, only your skills matter. Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation. Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.

Responsibilities

Lead the CX/EX strategic value proposition for the IMEA region, managing portfolio growth, revenue, and business development. This includes driving go-to-market strategies, managing strategic partner relationships, and providing high-level pre-sales support to key customers.