Seniority Level: Mid-Senior Level

Ownership

CX Expansion Team Lead
Job purpose
As the Customer Experience Expansion Team Lead, you will be focused on delivering a Customer Centric mindset to the Austria and Switzerland markets by being obsessed with the customer feedback, our processes and organising across the stakeholder network long term plans to improve our business service to our customers.
At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Goose Island and crafting meaningful moments are what inspire us. We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything.

What will you be doing

• Leading and Developing a team of CX Specialists to go beyond our Customers’ Expectations and build sustainable processes
• Own the end-to-end process of order placement to execution for the scopes of Austria and Switzerland
• You will co-ordinate and resolve ad-hoc operational issues that can arise from our customers (i.e. delivery status, OOS, product quality, missing goods etc.)
• Develop plans and support the transformation of the manual and routine processes into automated and efficient steps that help the team to focus on the more complex issues
• Identify further opportunities for process and business improvements with our customers

What you will bring

• C1/B2 in German and English is required (English fluency being priority)
• An appetite to lead, to be happy to stand up and go against the current and coaching those around you to better results
• Great communicator with analytical, quantitative, problem solving skills
• You are focused on building strong long-term relations both internal and external
• Results orientated and stress resilient showcasing the ability to adapt and prioritize workload accordingly
• Experiences with Leading a Team is nice to have but not necessary

We also offer great Benefit & Perks package!

• Benefits for you and your family to help your physical and mental health
• Competitive parental leave and pension contributions (2,5%)
• 25 days holidays per year
• Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
• A beer allowance to enjoy our brands
• Meal vouchers
• Employee networks to support diversity and inclusion
• Local Bonus
• 26 weeks paid leave for primary caregivers
• ‘Return to Work’ programme

What you can expect from us
In this role, you’ll have the potential to transform our business and your career. You’ll get the support as well as the responsibility you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience.
So if you dream big but are concerned you’re not a perfect fit against the job description, we’d still encourage you to apply. You may be just the right candidate to help us create a future with more cheers.
As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
If this sounds like the incredible opportunity you’ve been waiting for, apply today.

LI-ABI ZoneEU

• Leading and Developing a team of CX Specialists to go beyond our Customers’ Expectations and build sustainable processes
• Own the end-to-end process of order placement to execution for the scopes of Austria and Switzerland
• You will co-ordinate and resolve ad-hoc operational issues that can arise from our customers (i.e. delivery status, OOS, product quality, missing goods etc.)
• Develop plans and support the transformation of the manual and routine processes into automated and efficient steps that help the team to focus on the more complex issues
• Identify further opportunities for process and business improvements with our customer