THE OPPORTUNITY

We are seeking a Customer Experience Consultant to join our Frontline team in Wetherill Park. As the CX Frontline Consultant, you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.
Shift Details:
-During Daylight Savings: 11:00 AM - 7:00 PM
-Outside Daylight Savings: 10:00 AM - 6:00 PM

• Answering 80+ incoming customer inquiries via phon
• Respond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuation
• Resolve a wide range of customer issues related to waste management services, using a detailed understanding of transport legislation and waste industry knowledge
• Maintain accurate customer records and update information in our CRM system
• Process customer requests, bookings, and complaints in a timely manner
• Collaborate with internal teams to ensure customer satisfaction
• Use business knowledge and critical thinking to find resolutions for customers
• Managing customer requests in multiple operating systems