WHAT YOU BRING

• 2+ years experience in data analysis, customer analytics, business intelligence, or business development
• SQL, Excel, and analytics experience with ability to create actionable insights and dashboards
• Research and communication skills - comfortable conducting member calls for strategic insights
• Statistical analysis skills with experience in retention metrics and member behavior analysis
• Fintech, SaaS, or subscription analytics experience preferred
• Strong presentation skills to translate data insights into actionable strategies
• Technology-forward mindset comfortable with multiple analytics tools and platforms
• Startup agility able to quickly pivot analysis focus based on business needs
• Bachelor’s degree in Analytics, Business, Statistics, or related field

THE ROLE

We’re seeking a CX Growth Analyst who combines analytical expertise with direct member insights through strategic research calls. This role focuses on identifying retention opportunities, optimizing team performance through data-driven recommendations, and validating strategies through direct member feedback and behavior analysis.

WHAT YOU’LL DO

• Analyze member behavior patterns and identify retention opportunities through data analysis
• Generate actionable insights and priority recommendations for retention specialists
• Monitor campaign effectiveness and retention outcomes across all member segments
• Conduct strategic member research calls to validate data insights and gather feedback
• Maintain data integrity and create reporting dashboards for team performance optimization
• Provide strategic recommendations based on retention correlation analysis and member insights
• Support retention team with member intelligence and historical context from research activities