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CX Manager at Midas - AMG Enterprises
, Giza, Egypt -
Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Insights, Journey Mapping, Strategy Development, Cross-functional Collaboration, Performance Metrics, Training and Development, Innovation, Analytical Skills, Communication Skills, Interpersonal Skills

Industry

Financial Services

Description
Job Overview: As the CX Manager, you will shape and optimize the customer experience across all touchpoints. You will lead initiatives to understand customer needs, enhance their journey, and ensure alignment with our business goals. Responsibilities: Customer Insights: Conduct regular customer feedback sessions, surveys, and data analysis to understand user needs and pain points. Journey Mapping: Develop and maintain customer journey maps to identify opportunities for improvement. Strategy Development: Create and implement strategies to enhance customer satisfaction and loyalty. Cross-functional collaboration: Work closely with product, marketing, and support teams to ensure a seamless customer experience. Performance Metrics: Define and track key performance indicators (KPIs) to measure customer satisfaction and experience success. Training and Development: Lead training programs to enhance customer service skills across the organization. Innovation: Stay updated on industry trends and best practices to enhance our CX initiatives continually. Qualifications: Bachelor’s degree in business, Marketing, or a related field. Proven experience in customer experience management, preferably in the fintech, banking, or telecommunication sectors. Strong analytical skills with a data-driven approach. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced startup environment.
Responsibilities
The CX Manager will shape and optimize the customer experience across all touchpoints and lead initiatives to understand customer needs. This role involves enhancing the customer journey and ensuring alignment with business goals.