CX Operational Team Leader at ArcelorMittal

Krakow, Lesser Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Experience, Order Management, SAP, CRM Tools, Claim Management, Contract Management, Problem Solving, Communication Skills, Multitasking, Organizational Skills, English Proficiency, Polish Proficiency, Microsoft Office Tools, Coaching, Operational Excellence

Industry

mining

Description

ArcelorMittal Business Center of Excellence is looking for candidates for a position of Operational Team Leader – Customer Experience The Operational Team Leader will lead a team of Customer Experience Specialists, ensuring high-quality service delivery and operational excellence. This role is balancing leadership responsibilities (20%) with hands-on operational tasks (80%). The purpose of this position is to provide comprehensive support in managing procurement processes, from pre-sales activities and technical proposal verification to post-sales support, including invoicing, complaint handling, and coordination with the finance department. This role ensures timely and accurate teamwork and is responsible for increasing customer and internal stakeholder satisfaction, contributing to operational excellence and external customer service. Main goals : * Lead, coach, and develop a team of Customer Experience Specialists, fostering a culture of continuous improvement and high performance. * Organize and facilitate regular team meetings, knowledge sharing, and training sessions. * Monitor team performance, provide feedback, and support career development. * Ensure compliance with quality management and company policies. * Act as the primary point of contact for escalations and complex issues, collaborating with stakeholders to resolve them efficiently. * Order management: checking order-item matches, executing impact lists, and performing retro billing. * Contract and customer data management: maintaining accurate customer records and managing SAP contracts. * Claim management: registering and following up on customer claims. * Contract and customer data management: maintaining accurate customer records and managing SAP contracts. * Claim management: registering and following up on customer claims. What we expect from candidate: * Bachelor’s degree or equivalent experience (preferred * Customer-Centric Mindset * Strong communication skills, particularly interactions via phone, digital channels and email. * Ability to work effectively in a team and independently with minimal supervision. * Excellent organizational and multitasking abilities. * Strong attention to detail and problem-solving skills. * Proficiency in Polish and English * Proven experience in customer service, order management, or a related field. * Familiarity with MC Office Tools, SAP, CRM tools, and offer management platforms (nice to have). ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future. Do you want to make an impact? We’re looking for talented people to join a global community. ArcelorMittal is the world’s leading steel company. Our material is part of the fabric of life. Our purpose – and the reason why we exist – is to create smarter steels for people and planet. Help us develop the material that tomorrow’s world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University. As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion. Our Mission is to: * Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives * Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives * Promote and drive value creation initiatives across the different functions * Ensure fair allocation of financial resources between business stakeholders * Set up a transparent business environment, in compliance with internal & external financial standards & procedures

Responsibilities

Lead and develop a team of Customer Experience Specialists while balancing leadership with hands-on operational tasks. Manage procurement processes including order management, contract data maintenance, and customer claim resolution.