CX Operations Specialist at Reeco

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Customer Experience, Excel, Problem-Solving, Collaboration, Communication, Project Management, Data Analysis, SaaS, Technical Support, Workflow Optimization, Documentation, Customer Success, Analytics, Automation, Process Improvement

Industry

Hospitality

Description

Description About Us Welcome to Reeco, where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters – delivering amazing guest experiences while keeping everything running like clockwork. Why Reeco At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We’re on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests. 🚀 Join us and help build the future of hospitality tech! Customer Experience Operations Specialist What You’ll Do Team & Cross-Functional Collaboration Collaborate closely with Onboarding and Customer Success Managers to support ongoing client operations. Partner with Ops, R&D, Product, and Support teams to streamline processes and address customer needs. Operational Support Ensure seamless onboarding-to-success transitions by supporting day-to-day operations. Maintain accurate, complete, and up-to-date back-office data. Tool & Tech Management Own configurations and maintenance of CX tools (e.g., Monday.com, CRMs, Zendesk, Intercom, Totango, HubSpot, Metabase, and Notion). Ensure smooth system integrations and resolve technical workflow issues. Process & Workflow Optimization Identify opportunities for improving operational workflows and implement solutions to enhance efficiency. Develop SOPs, documentation, and best practices to support scalable operations. Requirements Who You Are Mandatory 2–3 years of experience in operations or CX support within a SaaS or tech environment. High proficiency in Excel, including advanced functions, pivot tables, and data analysis. Strong problem-solving skills with keen attention to detail. Ability to manage multiple tasks and priorities effectively in a fast-paced environment. Excellent collaboration and communication skills. Project management experience. Nice to Have Familiarity with customer success and analytics tools (e.g., Totango, HubSpot, Intercom, Metabase, Notion). Exposure to automation tools. Experience in SaaS or tech startup environments. Perks & Benefits Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off. Growth Opportunities The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand. Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology. A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees How to Apply Ready to join a company where your work has real impact? Send us your resume, and don’t forget to share why Heartt resonates with you! At Reeco, we believe in working smart, staying humble, and always bringing our best. Let’s change the future of hospitality together. Only Qualified leads will be answered.

Responsibilities

The CX Operations Specialist will collaborate with various teams to support client operations and ensure seamless onboarding transitions. They will also manage CX tools and optimize operational workflows to enhance efficiency.